Return & Refund Policy

Thank you for shopping with JustPlaynCardsLLC! We take great pride in providing high-quality trading cards and collectibles Before making a purchase with us, please review our return and refund policy to ensure a smooth shopping experience.

1. General Return Policy

Due to the collectible nature of our products and their unique conditions, all sales are final. We do not accept returns or issue refunds unless an item arrives damaged or defective. Please review the details below regarding our return policy.

2. Damaged Items

If your order arrives damaged, we are happy to offer a refund or exchange (subject to availability). To ensure a smooth resolution, please follow these steps:

Step 1: Inspect Your Order Upon Arrival

Carefully inspect your package upon delivery. If you notice any damage, take clear photographs of both the damaged item and the original packaging. These images are required to process your claim.

Step 2: Contact Us Within 7 Days

Report any damage to our customer support team within 7 days of delivery. Please email justplayncardsllc@gmail.com with:

• Your order number
• Clear photos of the damage and packaging
• A handwritten note in the photo with your name and the original purchase date

Step 3: Claim Review & Resolution

Once we receive your claim, our team will review the provided details. If approved, we will issue a refund to your original payment method or send a replacement (if available). In some cases, we may request that the damaged item be returned before finalizing the resolution.

3. Non-Refundable Items

We do not accept returns or offer refunds for:

• Items that are not damaged upon arrival
• Items that have been opened, used, or altered
• Sale, discounted, or promotional items (unless specified otherwise)
• Return requests made after the 7-day reporting period

4. Incorrect Address, Failed Deliveries & Lost Packages

• If an order is delivered to an incorrect address due to an error at checkout, or if it is returned to us due to failed delivery attempts, we cannot issue a refund. Please ensure your shipping address is accurate before completing your purchase.
• If your package is marked as delivered but cannot be found, we will file a lost or stolen package claim with the carrier. However, if the carrier denies the claim, we are unable to provide a refund.

5. Shipping Costs

For approved returns due to damaged items, we will cover the return shipping costs.

6. Exceptions & Special Cases

We understand that unique situations may arise. While our policy states that all sales are final (except for damaged items), we encourage you to contact our support team if you have concerns about your order. We will review special cases on an individual basis, though exceptions are not guaranteed.

7. Contact Us

For return requests, policy inquiries, or order assistance, please reach out to us at:
✉️ Email: justplayncardsllc@gmail.com

Our team is dedicated to resolving issues quickly and ensuring your satisfaction.

8. Disclaimer

We reserve the right to deny returns or refunds in cases of policy misuse, fraud, or failure to comply with the outlined terms. All return requests are subject to review and approval at our discretion.

By purchasing from JustPlaynCardsLLC, you acknowledge and agree to this Return & Refund Policy. Thank you for your understanding and support!